Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At Intelligent Nexus, we are committed to providing high-quality educational content and services. This Refund Policy explains our procedures for handling refund requests, cancellations, and related matters. Please read this policy carefully before making any purchases or subscriptions.

1. Overview of Services

Intelligent Nexus currently operates as a free educational blog and information platform. Our primary services include:

• Free access to educational articles and blog content on AI, technology, and related topics
• Free newsletter subscriptions providing technology insights and updates
• Free access to contact forms and communication channels
• Free informational resources about our team and educational approach

2. Current Services (Free Content)

2.1 No Charges for Basic Services

Our website and blog content are currently provided free of charge. There are no fees associated with:

• Browsing and reading our articles
• Subscribing to our newsletter
• Contacting us through our contact forms
• Accessing publicly available content on our website

2.2 Newsletter Subscriptions

Our newsletter subscription is free and can be cancelled at any time by:

• Clicking the "unsubscribe" link in any newsletter email
• Contacting us directly to request removal from our mailing list
• Adjusting your communication preferences if you have an account

No refunds are applicable as the service is provided at no cost.

3. Future Paid Services and Products

Should Intelligent Nexus introduce paid services, courses, premium content, digital products, or other fee-based offerings in the future, the following refund policies will apply:

3.1 Digital Products and Content

3.1.1 Eligibility for Refunds

Refunds for digital products (e-books, courses, premium content, etc.) may be requested within 14 days of purchase if:

• The product does not match its description or advertised features
• Technical issues prevent access to the product
• The content is materially defective or incomplete
• You have not substantially accessed or downloaded the content

3.1.2 Non-Refundable Circumstances

Refunds will NOT be granted if:

• You have completed or substantially accessed the content (typically more than 30% of a course or product)
• More than 14 days have passed since purchase
• You simply changed your mind after accessing the content
• You claim to have learned the information elsewhere
• Your request is due to technical issues on your end (incompatible device, internet problems, etc.)

3.2 Subscription Services

3.2.1 Monthly Subscriptions

If we introduce monthly subscription services:

• You may cancel at any time before the next billing cycle
• No refunds will be provided for the current billing period
• Access will continue until the end of the paid period
• No partial refunds for unused portions of a billing cycle

3.2.2 Annual Subscriptions

For annual subscriptions:

• Full refunds available within 30 days of initial purchase if less than 10% of content has been accessed
• Pro-rata refunds may be considered on a case-by-case basis between days 31-60
• No refunds after 60 days from initial purchase date
• Cancellation requests must be submitted in writing

3.3 Live Training and Webinars

For live educational events, webinars, or training sessions:

• Full refunds: Available up to 7 days before the event date
• 50% refunds: Available 3-7 days before the event date
• No refunds: Within 72 hours of the event or after the event has occurred
• Transfers: May be possible to future events at our discretion

3.4 Consulting or Coaching Services

For one-on-one or group consulting/coaching services:

• Refunds available if we cancel or cannot fulfill the scheduled service
• 24-hour cancellation notice required for individual sessions
• No refunds for missed appointments without 24-hour notice
• Package deals are subject to pro-rata refunds for unused sessions within the first 30 days

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, you must:

1. Submit a written refund request via email to [email protected]
2. Include your full name, order number, and purchase date
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant documentation (screenshots of technical issues, etc.)

4.2 Review and Processing Timeline

• Acknowledgment: We will acknowledge receipt of your request within 2 business days
• Review: Refund requests will be reviewed within 5-7 business days
• Decision: You will receive a decision via email
• Processing: Approved refunds will be processed within 7-10 business days
• Refund Method: Refunds will be issued to the original payment method

4.3 Required Information

Your refund request must include:

• Proof of purchase (order confirmation, receipt, transaction ID)
• Valid reason for refund request
• Account information (username or email used for purchase)
• Contact information for correspondence

5. Exceptions and Special Circumstances

5.1 Technical Issues

If you experience technical difficulties preventing access to purchased content:

• Contact our support team immediately for assistance
• We will make reasonable efforts to resolve technical issues
• Refunds may be considered if issues cannot be resolved within a reasonable timeframe
• You must allow us opportunity to address technical problems before requesting a refund

5.2 Erroneous Charges

If you are charged in error:

• Contact us immediately upon discovering the error
• Provide documentation of the erroneous charge
• We will investigate and issue full refunds for confirmed erroneous charges
• Erroneous charges will be refunded regardless of standard timeframes

5.3 Unauthorized Charges

If you believe charges were made without your authorization:

• Report the unauthorized charge immediately
• We will investigate the matter thoroughly
• Confirmed unauthorized charges will be refunded in full
• We may request additional information to verify the claim

5.4 Promotional and Discounted Purchases

Products or services purchased at promotional or discounted prices:

• Are subject to the same refund policies as full-price items
• Refunds will be issued for the amount actually paid
• Original promotional value cannot be reclaimed after refund
• Limited-time offers may have specific terms detailed at time of purchase

6. Non-Refundable Items and Services

The following items and circumstances are typically non-refundable:

• Completed services or fully accessed digital content
• Custom-created content or personalized services
• Third-party services or products purchased through our platform
• Gift cards or credits (unless required by law)
• Administrative or processing fees (if applicable)
• Services already rendered or completed
• Downloaded digital files or materials

7. Chargebacks and Disputes

7.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your bank or credit card company:

• Your account may be immediately suspended pending resolution
• Access to purchased content may be revoked
• We reserve the right to dispute illegitimate chargebacks
• Resolution through our refund process is preferred before initiating chargebacks

7.2 Our Commitment

We are committed to resolving disputes fairly and promptly. Before initiating a chargeback, please:

• Contact our customer service team
• Allow us opportunity to address your concerns
• Follow our refund request process

8. Modifications and Cancellations by Intelligent Nexus

8.1 Service Changes

If we significantly modify or discontinue a paid service:

• Existing subscribers will be notified at least 30 days in advance
• You may be offered alternative services or pro-rata refunds
• Annual subscribers will receive refunds for unused portions

8.2 Event Cancellations

If we cancel a live event, webinar, or scheduled service:

• Full refunds will be automatically processed
• Alternative dates or equivalent services may be offered
• Notification will be provided as soon as reasonably possible

9. Refund Methods and Timing

9.1 Refund Methods

Approved refunds will be issued via:

• Original payment method (credit card, debit card, PayPal, etc.)
• Account credit (if requested and agreed upon)
• Alternative method in cases where original method is unavailable

9.2 Processing Time

Please note:

• Refunds are processed within 7-10 business days of approval
• Bank processing may take an additional 5-10 business days
• Credit card refunds appear as credits on your next statement
• Total time from approval to receipt may be 2-3 weeks

10. Taxes and Fees

Regarding taxes and transaction fees:

• Sales taxes paid will be refunded with the purchase price
• Processing fees charged by payment processors may not be refundable
• Currency conversion fees are not refundable
• Refund amounts may be subject to tax reporting requirements

11. International Customers

For customers outside the United States:

• All refunds will be issued in US Dollars (USD)
• Currency conversion rates at time of refund will apply
• You are responsible for any currency conversion fees
• Local laws regarding refunds may apply in your jurisdiction
• Processing times may be extended for international transactions

12. Your Rights

Nothing in this Refund Policy limits your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws, including:

• Right to cancel within a statutory cooling-off period
• Right to refund for faulty or misrepresented goods/services
• Right to remedies under consumer protection legislation

If your local laws provide stronger consumer protections, those laws will apply in addition to this policy.

13. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Modifications will not affect refund requests for purchases made prior to the policy change.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

15. Dispute Resolution

If you are dissatisfied with our handling of your refund request:

1. Request escalation to a supervisor or manager
2. Provide detailed explanation of your concerns
3. We will review the decision and respond within 5 business days
4. If still unsatisfied, you may pursue resolution through methods outlined in our Terms & Conditions

Acknowledgment: By making a purchase from Intelligent Nexus (should paid services become available), you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.