Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Welcome to Intelligent Nexus. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and processing when you use our website and services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and mailing address when you contact us or subscribe to our newsletter
- Communication Data: Messages, inquiries, and feedback you send through our contact forms
- Account Information: If you create an account, we collect your username, password (encrypted), and profile information
- Subscription Data: Email address and preferences when you sign up for our educational content and updates
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- Device Information: Browser type, operating system, device identifiers, and IP address
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies
1.3 Information from Third-Party Sources
We may receive information about you from third-party services, including:
- Analytics providers (Google Analytics)
- Social media platforms when you interact with our content
- Advertising networks (Facebook Pixel)
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our educational content and services
- Communication: To respond to your inquiries, send newsletters, and provide customer support
- Personalization: To customize content and recommendations based on your interests and preferences
- Analytics: To understand how users interact with our website and improve user experience
- Marketing: To send promotional materials, educational updates, and relevant content (with your consent)
- Security: To detect, prevent, and address technical issues, fraud, and security threats
- Legal Compliance: To comply with legal obligations and protect our legal rights
- Research: To conduct analysis and research to improve our educational offerings
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
3.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Functionality Cookies: Remember your preferences and settings
- Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (Facebook Pixel)
3.2 Managing Cookies
You can control cookies through:
- Our cookie consent banner displayed on your first visit
- Your browser settings (most browsers allow you to refuse or delete cookies)
- Opt-out tools provided by advertising networks
Note: Disabling certain cookies may affect website functionality and your user experience.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Web hosting providers
- Email service providers
- Analytics services (Google Analytics)
- Customer relationship management systems
- Payment processors (if applicable)
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal obligations, court orders, or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety, or that of others
- Detect, prevent, or address fraud or security issues
4.3 Business Transfers
If Intelligent Nexus is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS protocols
- Secure server infrastructure and regular security audits
- Access controls limiting employee access to personal information
- Regular security training for our team members
- Incident response procedures for potential data breaches
Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account Information: Retained while your account is active and for a reasonable period thereafter
- Communication Records: Retained for up to 7 years for customer service and legal purposes
- Marketing Data: Retained until you unsubscribe or request deletion
- Analytics Data: Aggregated data may be retained indefinitely for statistical purposes
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to certain processing activities, including direct marketing
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for processing based on consent at any time
7.2 California Privacy Rights (CCPA)
California residents have additional rights, including:
- Right to know what personal information is collected, used, and shared
- Right to delete personal information (subject to exceptions)
- Right to opt-out of sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
7.3 European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including those listed above and the right to lodge a complaint with a supervisory authority.
7.4 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent data protection
- Privacy Shield frameworks where applicable
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Marketing Communications
If you have subscribed to our newsletter or marketing communications, you may opt-out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly using the information below
- Adjusting your communication preferences in your account settings
Note: Even if you opt-out of marketing communications, we may still send you transactional or administrative messages.
12. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. We will continue to monitor developments in DNT technology and may implement such functionality in the future.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notification for significant changes (if you have provided your email)
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
15. Dispute Resolution
We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint, please contact us first using the information above. We will investigate and attempt to resolve any complaints or disputes within 45 days.
Acknowledgment: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.